pv77's Privacy Policy
Find out how your personal information is collected, stored, and protected — with complete transparency.
Introduction & Scope
pv77 is a trusted online gaming and betting platform. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.
This Policy applies to pv77's website, mobile version, and other services. By using our platform, you are considered to have agreed to this Policy. If you disagree with any part of this Policy, you are asked not to use our services.
This Policy applies only to those aged 21 or above, as our platform operates exclusively for adults.
What Information We Collect
Personal Identity Information
When creating an account, we may collect the following information:
- Full name and date of birth
- Email address and phone number
- National ID or passport details (for identity verification)
- Current address
Financial & Transaction Information
For financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Payment method details
Usage Information
Information automatically collected while using the platform:
- Login and logout times
- Gaming history and betting records
- Preferred game categories and session duration
- Bonus and promotion usage information
Technical Information
Information collected from your device and network:
- IP address and device identifier
- Browser type and operating system
- Cookies and session data
- Referral source and site navigation patterns
Purpose of Data Use
Account Management & Service Delivery
pv77 primarily uses your information to keep your account active and ensure a seamless gaming experience. This includes verifying your login, processing deposits and withdrawals, and providing bonuses or rewards.
Identity Verification & Fraud Prevention
We verify your identity as part of the KYC (Know Your Customer) process. This keeps our platform free from money laundering, fraud, and other illegal activities. pv77 is committed to maintaining a safe and fair gaming environment at all times.
Responsible Gaming Support
We use your gaming activity information to promote responsible gaming. If a user appears to be playing in an unusual pattern, our team may reach out to them and provide the necessary support.
Communication & Customer Service
We use your email or phone number to send important account-related notifications. This includes transaction confirmations, password change alerts, and policy change notices. You can opt out of marketing communications at any time.
Service Improvement & Analytics
We analyze overall usage patterns to improve service quality. This analysis is never disclosed at an individual level — only aggregated and anonymized data is used.
Data Sharing Policy
pv77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
The information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is sent to these providers. This information is used solely for processing transactions and is governed by their own privacy policies.
Technology & Security Partners
We work with trusted technology providers to ensure the security of our platform. Information shared with these partners is handled under strict confidentiality agreements.
Legal Obligations
In order to comply with a court order or government directive, we may be required to provide relevant information to the authorities. In such cases, only the legally required information is provided.
Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, may receive certain technical information to manage gaming sessions. This information is used solely to ensure the smooth operation of games.
Cookies & Tracking Technology
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. pv77 uses cookies to keep your login session active, remember your preferences, and monitor platform performance.
Types of Cookies
- Essential cookies: Required for login sessions and security — these cannot be disabled.
- Functional cookies: Remember your language preferences and account settings.
- Analytics cookies: Monitor site usage patterns to improve service.
- Cookie controls: You can disable non-essential cookies at any time from your browser settings.
Data Security Measures
pv77 follows industry-standard technical and administrative measures to protect your information. Our security framework operates at the following levels:
SSL Encryption
All data transferred between you and our platform is transmitted through an encrypted connection.
Firewall Protection
Our servers are protected by industry-standard firewalls that prevent unauthorized access.
Access Control
Only authorized personnel have access to specific data — a complete audit trail is maintained at all times.
Regular Audits
Our security processes are regularly reviewed and tested to ensure the highest standards are maintained.
Response to a Data Breach
In the event of a data security breach, pv77 will notify affected users as quickly as possible and take the necessary remedial action. Our team monitors the situation around the clock.
Your Rights & Controls
As a pv77 user, you have the following rights over your personal information:
Right to Access Your Data
You have the right to know what information we hold about you. If you contact our support team, we will provide a summary of your stored information.
Right to Correct Your Data
If any information in your account is incorrect or incomplete, you may request a correction. Corrections will be completed as quickly as possible after verification.
Right to Request Data Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations or active disputes.
Right to Data Portability
You may request a structured copy of your account information. This data will be provided in a common format that is easy to read and store.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email: [email protected]. We will review your request and respond as quickly as possible.
Data Retention Period
Active Accounts
We retain all your information for as long as your account remains active. This helps us provide you with uninterrupted service and preserve your usage history.
After Account Closure
Even after an account is closed, certain information may be retained for a specific period for legal reasons. Once that period has passed, the information is securely deleted or anonymized.
Transaction Records
Financial transactions and gaming records may be retained for an extended period as required by financial regulations and for dispute resolution. These records are accessed only for necessary purposes.
Protection of Minors
pv77 strictly ensures that our platform is for those aged 21 or above only. We do not intentionally collect any information from minors. If a user registers with false information and is found to be under 21, the relevant account will be closed immediately and the collected information will be deleted.
If you suspect that a minor in your family is using our platform, please notify our support team immediately.
Third-Party Services
Our platform integrates third-party game software and payment services. These parties have their own privacy policies that govern their data collection and use.
pv77 is not responsible for the privacy practices of these third parties. However, we only work with partners who maintain high standards in data protection. To learn about the privacy policy of any payment provider associated with us, please contact them directly.
Policy Changes & Updates
Change Notifications
pv77 may update this privacy policy from time to time. For important changes, we will notify you via your registered email address or through a notification when you log in to the platform.
Consent to Changes
Continuing to use the platform after a policy change will be considered as your agreement to the updated policy. If you disagree with any change, you may close your account by contacting our support team.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. pv77's support team is available 24 hours a day, 7 days a week to assist you in Bengali and English.
Related Policies
Visit the following pages for more information related to our privacy policy:
- Terms & Conditions — Complete terms of our service
- Responsible Gaming — Our commitment to safe gaming
- FAQ — Answers to common questions