pv77 FAQ — Help Center
From bonuses to payments, VIP benefits to account security — find clear answers to all common questions right here.
To make your gaming experience at pv77 as smooth and enjoyable as possible, we have compiled the most frequently asked questions in one place. How to claim the welcome bonus, how to move up VIP levels, how to deposit via bKash or Nagad, or how to keep your account secure — all the answers are laid out below. If you still have questions, our support team is always ready to help.
Frequently Asked Questions
VIP & Cashback
Every week, a set percentage of your net losses is returned to your account — that is the weekly cashback. The higher your VIP level, the higher the cashback rate. Cashback is added directly to your wallet, so you do not need to claim it separately. It is pv77's special reward for regular players.
pv77 has five VIP levels in total. At the Bronze level you get up to 0.2% weekly cashback. Silver gives 0.4%, Gold gives 0.6%, Platinum gives 0.8%, and the highest Diamond level gives up to 1.0% cashback every week. Each level also comes with additional benefits.
Playing regularly and staying active is the main path to the next level. The more time you spend and the more bets you place, the faster your VIP points accumulate and your level rises. Slots, fishing, bingo, or sports — play in any category and everything counts toward your progress.
At the Diamond level, weekly cashback reaches up to 1.0%, the highest of all five levels. On top of that, you get high-priority customer support, exclusive promotional offers, and special transaction benefits. It is the most rewarding level for long-term players.
You need to play regularly to keep your VIP level active. A long period of inactivity may trigger a level review. So keep logging in and playing to maintain your cashback and benefits. If your level changes, you will be notified directly.
Welcome Bonus
After opening your account, the welcome bonus is added automatically when you make your first deposit. For example, if you deposit ৳1,000 you will receive an extra ৳1,000 bonus, giving you a total balance of ৳2,000. The maximum bonus is ৳10,000 — so if you deposit ৳22,000 or more, you will receive the full ৳10,000 bonus, making your total balance ৳32,000.
The wagering requirement is 15 times the bonus amount — applied to the bonus only, not to your deposited funds. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before you can withdraw. Once that is done, you can withdraw the winnings earned through the bonus.
Generally, slots, fishing games, bingo, and casino games — most game categories at pv77 count toward completing the wagering requirement. If any specific game is excluded, it will be stated in the bonus terms and conditions. For details, you can contact the support team directly via live chat.
Yes, you can request to cancel a bonus while it is still active. However, keep in mind that cancelling a bonus will also remove any winnings earned from it. To cancel a bonus, let the support team know via live chat and they will take the necessary steps.
Bonuses have a limited validity period — if the wagering requirement is not completed within the specified number of days, the bonus and any winnings earned from it may be forfeited. The expiry period for each bonus is clearly stated in its terms and conditions. Contact the support team for the latest information.
Deposits
The minimum deposit at pv77 is ৳100 — the same for every payment method. Whether you deposit via bKash, Nagad, Rocket, or Upay, you only need a minimum of ৳100. So you can get started easily even with a small amount.
Log in to your pv77 account, go to the deposit page, and select Nagad. Use your Nagad app or dial *167# and choose "Send Money" to the pv77 Nagad number shown on screen. Once you submit the amount and transaction ID, your balance will be updated within a few minutes.
On the deposit page, select bKash. Use your bKash app to "Send Money" to the pv77 bKash number shown on screen. Once the payment is complete, confirm the deposit request by entering the bKash transaction ID and amount. Your account balance will be updated quickly.
First, confirm in your bKash or Nagad app that the transaction was successful. If it was, keep the transaction ID handy and contact pv77 via live chat. The 24/7 support team will verify the ID and resolve the issue quickly. It is usually sorted out within a few minutes.
pv77 itself does not charge any extra fees on deposits. However, bKash, Nagad, Rocket, or Upay may apply their own "Send Money" charges — those depend on your mobile banking provider's rules. Check the fee details in your app before sending.
Stay Safe
Never. Do not share your OTP, bKash PIN, Nagad PIN, or Rocket PIN with anyone — not even if someone claims to be a pv77 staff member. The real pv77 support team will never ask for your PIN or OTP over a call or message. Sharing this information puts your account and mobile wallet at risk.
Always check that your browser's address bar shows https://pv77.mom. Fake sites typically use slightly altered spellings or different domain extensions (such as .com, .net, or .live). If in doubt, type the URL directly into your browser and avoid clicking on unfamiliar links. Our official site is pv77.mom only.
Change your password immediately and inform the pv77 support team via live chat. At the same time, change your bKash, Nagad, or Rocket PIN if you think it may have been compromised. The support team can temporarily lock the account and investigate. Acting quickly makes it much easier to avoid losses.
Yes. pv77 uses SSL encryption technology, which keeps your personal information, transaction details, and password secure. This means there is no chance of data being exposed between your browser and the server. You can find more details in our privacy policy.
A good password should have at least 8-12 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters (#, @, !, etc.). Do not use your date of birth or name as a password, and do not reuse the same password elsewhere. Changing your password regularly is also a good habit.
Still have questions?
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